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Desktop and Systems Support Analyst
Pastoral and Administration Offices

We have an opportunity for a dedicated and energetic individual to be an integral part of our Information Technology Services office as a Desktop and Systems Support Analyst. In this role you will be serving a wide range of internal clients across a number of locations to address and resolve their computer service hardware and software issues. 

Desktop Support: Coordinate the Help Desk function by responding to, tracking and resolving service requests as well as keeping clients informed of status. Install, configure and support computing hardware, including desktops, workstations, laptops, printers, scanners, projectors, smart phones, peripherals, and other devices as needed. Provide support and maintenance for the VOIP phone system including adding and removing users and maintain IT assets inventory and storage. 

Systems Support: Perform maintenance and daily operations for all backup and recovery solutions; maintain various Windows updates solutions, for desktops, laptops and servers; maintain and support the anti-virus system for all desktop and network nodes. Maintain user accounts in various Systems.  

Qualifications: Formal training in Information Technology at the post-secondary level with some related experience. Advanced knowledge of Windows desktop operating systems including Windows 7, 8 and 10; knowledge of basic applications including Microsoft Office Suite, IE11, Google Chrome. Knowledge and experience with Windows Server 2008R2, 2012 and 2016 is required. Equivalent of education & experience may be considered. Excellent communication skills are required to ascertain client service needs and to explain service solutions. Must have a strong service orientation and demonstrate good initiative. An understanding of the Catholic faith and the organization of the Catholic Archdiocese of Edmonton is a definite asset.

If you feel this is an opportunity for you, please provide us your resume with references to hrpastoral@caedm.ca by November 27, 2017.

We thank all applicants for their interest, however, only those invited for an interview will be contacted.